Digital Support Services

Course content, course specifications, outlines, teaching and assessment resources for the Digital Support Services T Level. 

Core content

All students will develop a general understanding of digital: 

  • how digital technologies impact business and market environment
  • the ethical and moral implications of digital technology
  • using data in software design
  • using digital technologies to analyse and solve problems
  • digital environments, including physical, virtual and cloud environments
  • legal and regulatory obligations relating to digital technologies
  • the privacy and confidentiality of personal data
  • the technical, physical and human aspects of internet security
  • planning digital projects
  • testing software, hardware and data
  • digital tools for project management and collaboration

They will also learn about topics specific to digital support services, including:

  • roles within the digital support services sector
  • communication in digital support services
  • fault analysis and problem resolution

Options to specialise

In addition to the core content, each student must choose one of the following specialisms:

  • digital infrastructure
  • network cabling
  • digital support
  • cyber security

Awarding Organisation resources

NCFE has developed a wide range of resources to help providers to deliver the Digital Support Services T Level. 

Registration, entries and results

  • Information on how to register learners for their T Level as well as how to make bookings for the correct assessment series can be found here 

Tutor resources (found in the teaching materials tab on this page) includes:

  • Schemes of work – They contain information on the qualification's learning outcomes, activities and resources for learners. Tutors may use it to outline how they will deliver the programme. These are available for the core and occupational specialisms.
  • Essential core resources – covering some of the key topic areas, including session plans, lesson activities, e-Learning module, home study activities and revision and study sessions.
  • Occupational specialisms resources – session packs, including session plan, lesson activities, e-Learning module, and home study activities.

Assessment guidance (found in the assessment materials tab on this page) includes:

  • Past papers mark schemes and chief examiner reports for core and occupational specialisms (also includes specimen papers and mark schemes)
  • Example Employer Set Projects, with briefs, tutor guidance and mark schemes

Other resources include:

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