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Management and administration

Core content

Students will develop an understanding of a broad range of issues relevant to the sector, including: 

  • business context – an overview of organisational cultures and values, different types of internal and external stakeholder, different forms of governance and the impact of organisations on society and the environment
  • project and change management – an understanding of the common change management theories and models and how to support and improve projects
  • business behaviours – the importance of good communication and adapting social communication styles to professional standards and according to purpose, medium and audience
  • quality and compliance – the importance of maintaining and improving quality in all aspects of public and private sector organisations

Options to specialise

In addition to the core content, each student will also complete at least 1 module of occupation-specific content:

  • Business support
  • Business improvement
  • Team leadership and management

Detailed course outline

Download the course outline from the Institute for Apprenticeships and Technical Education

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